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Service complaints system 'improving but still not fair and effective'

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The Service Complaints system is not yet "efficient, effective or fair", according to the woman whose job it is to hold the process to account.

Speaking to Forces News, Mariette Hughes, the Service Complaints Ombudsman for the Armed Forces (SCOAF), said that the system has been improving, with some aspects of the system performing better than others.

But, she said: "It has changed. It is improving, but it is correct to say the system isn't yet efficient, effective or fair."

More: https://www.forces.net/news/service-complaints-system-still-not-fair-and-effective-improving-ombudsman-says

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MILITARY
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Forces News, Forces TV, British Armed Forces
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